These Terms and Conditions set out the agreement between the customer and Man And A Van Westminster for the provision of removal, delivery, collection, transport, and related moving services. By making a booking, the customer confirms that they have read, understood, and accepted these terms. These conditions are intended to create a clear framework for service expectations, responsibilities, payment, cancellation, and lawful waste handling. They apply to all standard bookings unless we agree otherwise in writing.

Man and a van services are often arranged at short notice and may involve items of different sizes, access conditions, and handling requirements. For that reason, customers must provide accurate information at the time of booking, including item descriptions, property access details, floor levels, parking restrictions, and whether any items are fragile, heavy, or require dismantling. If the details supplied are incomplete or inaccurate, the service may be delayed, additional charges may apply, or the booking may need to be amended.

These terms are written for private and commercial customers alike and should be read alongside any written quotation, invoice, or booking confirmation issued by us. Nothing in these terms affects statutory rights that cannot be excluded by law. Any variation to these terms must be confirmed in writing by an authorised representative of the company.

Booking process begins when the customer requests a quotation or confirms a service requirement. We may ask for photos, lists, measurements, access notes, and preferred dates or time windows so that we can assess the work properly. A quotation is normally based on the information provided at the time and may be revised if the scope of work changes. Acceptance of a quote does not guarantee availability until we have confirmed the booking in writing or by electronic message.

Once the booking is accepted, the customer is responsible for ensuring that the service address is accessible, safe, and ready for the arranged time. If the job includes loading or unloading, the items must be packed securely unless we have agreed to pack them. We reserve the right to refuse to move items that are unsafe, illegal, excessively hazardous, or likely to cause damage due to poor packaging. Any special instructions should be made clear before the booking is confirmed.

We may use subcontractors, additional staff, or vehicles as needed to complete a service efficiently. While every effort is made to arrive on time, arrival windows are estimates only and may be affected by traffic, weather, road closures, vehicle issues, or delays from earlier jobs. If a delay occurs, we will act reasonably and keep the customer informed where possible. A delay caused by circumstances beyond our control will not automatically entitle the customer to compensation.

Payments and charges must be made in accordance with the quotation or invoice provided. Unless otherwise stated, charges may be based on hourly rates, fixed pricing, or a combination of labour, vehicle use, waiting time, parking costs, congestion charges, tolls, access charges, disposal fees, and other agreed expenses. All quoted prices are based on the assumptions stated at the time of quotation and may change if the scope of work changes or if additional services are requested on the day.

Payment terms may require full payment in advance, payment on completion, or a deposit followed by the balance due on the service day. Where a deposit is requested, the booking may not be secured until the deposit has been received. We reserve the right to withhold or suspend services if payment is overdue, card details are invalid, or fraud is suspected. If the customer fails to pay any sum due, we may charge reasonable recovery costs in addition to any lawful interest permitted under the applicable legislation.

The customer must ensure that any payment method used is authorised and that sufficient funds are available. If the service time extends beyond what was originally agreed due to customer-related delays, access problems, extra items, or additional waiting time, extra charges may apply. Any additional charges will be calculated reasonably and in line with the information disclosed in the booking or invoice. Where a written estimate is provided rather than a fixed price, the final amount may differ according to the actual work completed.

Bookings may be cancelled or rescheduled by the customer, but notice should be given as early as possible. Cancellation terms may vary depending on the service type, the notice period, and any costs already incurred. If a cancellation is made after resources have been allocated, we may retain part or all of any deposit to cover administration, scheduling, vehicle preparation, or lost business. If the customer is not available at the agreed time, fails to provide access, or refuses to proceed without a valid reason, the booking may be treated as a late cancellation or a failed attendance.

We may cancel or rearrange a booking if circumstances make performance impractical, unsafe, unlawful, or otherwise impossible. This may include vehicle breakdown, staff illness, severe weather, traffic disruption, access obstruction, suspected fraud, or information supplied by the customer that proves materially inaccurate. If we cancel, we will seek to offer an alternative date or a refund of sums paid for services not performed, subject to any legitimate deductions already incurred. Our responsibility is limited to the value of the affected service unless a greater liability is required by law.

Where a booking involves time-sensitive work such as a property handover, office move, or scheduled collection, the customer should allow sufficient flexibility for travel and loading conditions. We do not accept liability for indirect losses caused by changes in timing, including missed appointments, lost revenue, or third-party charges, unless these losses arise from our proven negligence and are recoverable under law. Customers are advised to arrange appropriate contingency plans for important deadlines.

Liability and customer responsibilities are central to the safe provision of any Westminster van service. The customer must ensure that items are properly packed, that fragile goods are protected, and that hazardous items are declared in advance. We are not responsible for damage caused by defective packaging, pre-existing weakness, concealed defects, or the normal risks associated with handling bulky goods. Where we agree to move an item, this does not mean we accept liability for structural or cosmetic weakness unless we have expressly confirmed otherwise in writing.

We will take reasonable care when loading, transporting, and unloading items, but liability for loss or damage is limited to direct loss caused by our negligence and subject to the exclusions in these terms. We do not accept liability for indirect or consequential loss, including loss of profit, loss of opportunity, or emotional distress, except where such liability cannot lawfully be excluded. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other matter that cannot be excluded under UK law.

If the customer asks us to move items that are unusually heavy, valuable, delicate, or difficult to access, the customer must inform us in advance so that the correct equipment and staffing can be arranged. We may decline to move any item if, in our reasonable opinion, it could endanger people, property, or vehicle safety. The customer remains responsible for securing any required permissions, permits, or permissions from landlords, building managers, or local authorities where applicable.

Waste regulations apply to any collection, disposal, clear-out, or rubbish removal undertaken as part of a booking. The customer must ensure that waste presented for collection is accurately described and separated if required by law. We operate in accordance with applicable UK waste legislation, and waste may only be transported, handled, or disposed of by lawful and authorised means. If a load includes items that are restricted, controlled, or subject to special disposal requirements, the customer must disclose this before the service begins.

We reserve the right to inspect waste before loading and to refuse any item that we believe is unlawful, unsafe, contaminated, or unsuitable for transport. The customer warrants that they are the owner of the waste or have the authority to arrange its removal. If we are asked to remove waste from a property, the customer remains responsible for ensuring that the waste does not include prohibited substances, sharp hazardous materials, clinical waste, chemicals, asbestos, gas cylinders, pressurised containers, electrical items requiring special treatment unless agreed, or anything else that cannot lawfully be accepted.

Where relevant, we may ask the customer to provide evidence needed for lawful disposal records, including descriptions of the waste, origin, and transfer details. Any collection arranged as Man and a van Westminster waste removal will be carried out only in compliance with the applicable duty of care requirements. If unlawful waste is discovered after loading, we may unload it, isolate it, or report the issue to the appropriate authority where required. Any costs arising from misdescribed waste, contamination, or refusal of a load may be charged to the customer.

General service conditions apply to all bookings and include the following:

• the customer must provide safe access to the property;
• all parking arrangements must be lawful and suitable for the vehicle;
• stairs, lifts, narrow corridors, and carrying distances must be disclosed in advance;
• the customer must be present or represented unless otherwise agreed;
• all valuables should be kept separately and handled by the customer unless expressly included in the service;
• the customer must remove pets, children, or obstructions from work areas where necessary for safety.

These requirements help reduce the risk of delay, injury, or damage and may affect pricing if not properly disclosed.

If the service requires lifting, dismantling, assembly, packing, or wrapping, we will perform only the tasks that have been agreed at the time of booking. We are not required to disconnect appliances, handle plumbing or electrical work, or carry out any specialist fitting unless expressly agreed and legally permitted. Any instructions given by the customer on the day must be consistent with the original booking details and the safety of our team and vehicle.

Customers must inspect items promptly after completion of the service and notify us of any issue within a reasonable time. Failure to raise a concern within a reasonable period may affect our ability to investigate, though this does not limit rights that cannot be excluded by law. Our records, including notes, photographs, and booking communications, may be used to assess any claim or dispute relating to the service.

Insurance and claims are handled on the basis of reasonable evidence and the extent of our legal responsibility. Any claim for loss or damage should be supported by clear information, including the item involved, the nature of the damage, the date and time of the incident, and any relevant photographs or receipts. We may request proof of ownership or value. Claims must be made promptly so that we can investigate while the facts remain fresh. We are not liable for wear and tear, pre-existing damage, or damage arising from poor packing or defective construction.

We may, at our discretion, repair, replace, or pay the reasonable market value of items for which we are legally liable, subject to any applicable insurance terms and limitations. A claim will not automatically be accepted simply because damage is reported. Where a customer has chosen not to disclose relevant information, such as access challenges or item fragility, this may reduce or remove any entitlement to compensation. Customers are encouraged to protect high-value items with suitable specialist cover where appropriate.

Force majeure events include circumstances beyond reasonable control, such as extreme weather, fire, flood, government action, strikes, civil disruption, or transport network failure. If such an event prevents or delays performance, we will not be liable for the failure or delay to the extent permitted by law. We will, however, aim to communicate clearly and offer a suitable alternative where possible. Neither party will be responsible for delays or failures caused by force majeure events.

Governing law and disputes This agreement and any dispute or claim arising from it shall be governed by and interpreted in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where consumer law provides otherwise. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions shall remain in full force and effect.

We aim to resolve concerns fairly and efficiently through direct communication and reasonable review of the facts. Any failure by us to enforce a right under these terms on one occasion does not waive that right for future occasions. Headings are included for convenience only and do not affect interpretation. These terms represent the entire agreement between the parties concerning the service, unless varied in writing.

By proceeding with a booking for Man and a van Westminster, the customer confirms acceptance of these Terms and Conditions. This agreement supports a clear, lawful, and professional service standard for removals, deliveries, and associated transport work, while balancing customer expectations with practical operating requirements. If a booking is made on behalf of another person, the individual arranging it confirms that they are authorised to accept these terms for all persons concerned.