Man And A Van Westminster Terms and Conditions

These Terms and Conditions set out the basis on which Man And A Van Westminster provides moving, transport, collection, and related services to customers. By making a booking, confirming a quote, or allowing a service to begin, you agree to be bound by these terms. Please read them carefully before placing an order for any man and van Westminster service, as they explain your responsibilities, our responsibilities, payment requirements, limits of liability, and the rules that apply to waste removal and disposal.

In these terms, references to “we,” “us,” and “our” mean the service provider operating under the Man And A Van Westminster name. References to “you,” “your,” and “customer” mean the person or business requesting the service, including any authorised representative acting on their behalf. These terms apply to all bookings, whether made online, by telephone, by message, or through any other accepted booking method.

We aim to deliver a reliable Westminster van service for domestic and commercial customers, including transport of furniture, household goods, office items, single-item collections, and approved waste loads. However, every job is subject to vehicle suitability, access conditions, legal compliance, and the accuracy of the information you provide. If there is any conflict between these terms and a separately issued written agreement, the written agreement will prevail for that specific booking.

1. Booking Process

All bookings begin with a request for a quote. To provide an accurate estimate for your man and van service, we may ask for details such as collection and delivery addresses, item lists, volume, weight, floors involved, access restrictions, parking arrangements, and the preferred date and time. Quotes are normally based on the information supplied at the time of enquiry and may change if the actual job differs from what was described.

A booking is not confirmed until we have accepted your request and, where required, received any deposit or advance payment. Once confirmed, the booking will usually include the agreed service type, estimated or fixed price, time window, and any special conditions. You are responsible for checking that all details are correct, including the addresses, contact name, and list of items to be moved or removed.

If the job involves stairs, lift access, long carries, restricted parking, heavy items, dismantling, packing, or waiting time, these factors may affect the final cost or timing. Any items not disclosed at the time of booking may be refused, charged separately, or rescheduled if they create a safety issue or require a larger vehicle or additional staff. We may also refuse a booking where the requested service would be unsafe, unlawful, or beyond our operational capacity.

2. Service Conditions and Customer Responsibilities

You must ensure that the collection and delivery points are accessible on the agreed date and time. This includes arranging parking permissions where needed, ensuring someone is present to authorise the work, and making sure the route is clear for loading and unloading. Delays caused by access problems, absence of the customer, incorrect directions, or parking restrictions may result in additional charges.

You are responsible for confirming that all goods handed to us are ready for transport, suitably packaged, and safe to handle. Fragile items should be protected in advance, and any item of exceptional value should be declared before the service begins. Unless otherwise agreed in writing, we do not provide full packing, specialist crating, or insurance cover beyond the limits described in these terms. If you choose to move items yourself alongside our team, you do so at your own risk and must follow any instructions given for safety.

We may decline to move items that are prohibited by law, dangerous, contaminated, leaking, improperly packaged, or likely to cause damage to people, property, or other goods. This includes, without limitation, asbestos, explosives, pressurised containers, chemicals requiring specialist handling, illegal items, live animals, and any waste that is not accepted under current regulations. We reserve the right to inspect items before loading and to stop work if the conditions become unsafe.

3. Payments, Quotes, and Charges

All prices are normally quoted in pounds sterling and may be given as an estimate, hourly rate, fixed fee, or combination of both. Unless specifically stated otherwise, quotations are based on the details available before the job starts and may be revised if the actual service differs in size, duration, distance, or complexity. Additional charges may apply for waiting time, extra labour, multiple trips, congestion, parking penalties, difficult access, or work outside standard hours.

Payment terms will be confirmed at the time of booking. We may require a deposit, full advance payment, or payment on completion depending on the type of service and the size of the job. Accepted payment methods may include bank transfer, cash, debit card, credit card, or another method we agree in advance. Where payment is due on completion, it must be made immediately once the job ends unless we have expressly agreed otherwise.

If you fail to make payment when due, we may charge interest on overdue sums to the extent permitted by law and may recover reasonable costs incurred in seeking payment. We also reserve the right to withhold delivery, retain goods only where lawful, or suspend further services until outstanding amounts are paid. Any quoted price is exclusive of additional charges arising from information that was inaccurate, incomplete, or changed after booking.

In the event that a fixed price was provided subject to defined assumptions, the price will remain valid only if those assumptions are correct. For example, if access is straightforward, the item count is accurate, and the service can be completed within the expected time. If additional labour or vehicle capacity is required, we will explain the reason for any adjustment before continuing where reasonably practicable.

4. Cancellations, Rescheduling, and Delays

You may request cancellation or rescheduling by giving us reasonable notice before the scheduled start time. Cancellation charges may apply depending on how much notice is given, whether resources have already been allocated, and whether we have incurred costs in preparing for the job. If a booking is cancelled after our team has been dispatched or after arrival at the collection point, the full or partial charge may still be payable.

We may reschedule or cancel a booking where circumstances beyond our control make performance impossible or unsafe. These circumstances include severe traffic disruption, vehicle breakdown, adverse weather, staff illness, road closures, legal restrictions, or incidents affecting access to the property. Where possible, we will offer an alternative time. We are not responsible for losses arising from delays caused by factors outside our reasonable control.

If you are not ready at the agreed time or fail to provide access within a reasonable period, we may treat the booking as cancelled by you and charge a no-show or waiting fee. Likewise, if incorrect information causes the service to be impossible or materially different from the agreed scope, we may end the job and charge for time already spent, travel incurred, and any reasonable return costs. Repeated changes to a booking may also affect availability and price.

5. Liability and Limitations

We take reasonable care when handling goods, but our liability is limited to the maximum extent permitted by law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded. Subject to that, we are not liable for indirect, special, or consequential losses, including loss of profit, loss of business, or loss of opportunity.

Where goods are transported, our responsibility is limited to loss or damage directly caused by our proven negligence while the items are in our care. We are not liable for pre-existing damage, inadequate packaging, inherent weakness, wear and tear, or damage caused by the customer handling goods before, during, or after the service. It is your responsibility to ensure items are properly secured and, where appropriate, insured.

Claims for damage or loss must be reported as soon as reasonably possible and in any event within a reasonable time after the service. You should provide evidence such as photographs, a description of the affected item, and any relevant supporting information. We may inspect the item before determining whether compensation is due. Our liability, where established, may be limited to repair, replacement, or the reasonable market value of the affected item, subject to any agreed terms and lawful limits.

6. Waste Regulations and Disposal Requirements

Where our man and van Westminster service includes waste removal, you confirm that all waste presented for collection is lawful to transport and dispose of. Waste must be accurately described at the time of booking so that we can determine the correct handling method, vehicle capacity, and disposal route. We will not collect waste that is hazardous, misdescribed, incorrectly packaged, or likely to breach waste carrier or disposal regulations.

All waste transfers are carried out in accordance with applicable UK waste laws, including requirements relating to duty of care, traceability, and authorised disposal facilities. You may be asked to confirm the source of the waste and the nature of the materials being removed. If waste contains prohibited items, contaminated materials, electricals, sharp objects, liquids, batteries, tyres, or other regulated substances, we may refuse collection or apply additional compliance charges where lawful.

We reserve the right to separate loads, inspect items, and reject any material that cannot be legally or safely transported. You must not place controlled waste, hazardous materials, or items from unlawful activity into any load for removal. If you fail to disclose the true nature of waste and this leads to fines, cleaning costs, licence issues, or third-party claims, you may be responsible for all resulting losses, penalties, and expenses.

7. Insurance, Storage, and Title

If goods are placed into temporary holding during a service, this does not create a storage contract unless we explicitly agree to store items in writing. Any short-term holding is incidental to the transport service only. Title to goods remains with the customer at all times unless ownership has been legally transferred by another written agreement. We do not accept responsibility for items left unattended by the customer before loading or after unloading unless we have expressly taken possession.

Insurance arrangements may vary depending on the nature of the service. Standard carrier-style cover, where available, may be subject to exclusions, excesses, and notification requirements. High-value items, antiques, artwork, and irreplaceable goods should be declared in advance and may require separate insurance arranged by you. If you choose not to declare such items, any compensation may be limited or unavailable to the fullest extent permitted by law.

8. Customer Indemnity, Termination, and General Provisions

You agree to indemnify us against losses, claims, liabilities, costs, and expenses arising from your breach of these terms, your negligence, your unlawful instructions, or any false or misleading information you provide. This includes claims connected to unsafe loading requests, undisclosed hazardous items, unpaid parking penalties caused by your instructions, or disposal of waste that was not accurately described.

We may terminate or suspend a booking immediately if you behave abusively, fail to comply with safety instructions, attempt to include prohibited goods, refuse to pay, or otherwise make performance unreasonable or unlawful. In such circumstances, you may still be charged for work already carried out, costs already incurred, and any reasonable sums arising from the termination. Our failure to enforce any term immediately does not mean we waive our right to enforce it later.

If any provision of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force. Any delay or failure by us to exercise a right or remedy does not operate as a waiver of that right or remedy. These terms represent the entire agreement between the parties concerning the service and supersede prior discussions, statements, or informal understandings relating to the same booking.

9. Governing Law

These Terms and Conditions, and any dispute or claim arising from them or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any claim, dispute, or interpretation issue arising out of the service, unless mandatory law requires otherwise. By using our Westminster moving service or booking any related work, you acknowledge that these terms apply to the fullest extent permitted by law.

Nothing in these terms affects your statutory rights as a consumer where those rights cannot be excluded or limited by contract. If you are booking on behalf of a business, you confirm that you have authority to bind that business to these terms and that any disputes will be handled under the same governing law and jurisdiction provisions. These terms are intended to be fair, clear, and workable for both parties while supporting a professional Man And A Van Westminster service.