Man and a Van Westminster Service Terms and Conditions

These Terms and Conditions set out the basis on which Man and a Van Westminster provides man and van, removal, delivery and related services. By making a booking, accepting a quotation, or allowing work to proceed, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.

1. Definitions

In these Terms and Conditions, the following words have the meanings given below:

1.1 Client means the person, company or organisation requesting the services.

1.2 Company means the service provider trading as Man and a Van Westminster.

1.3 Services means any man and van, removal, packing, loading, unloading, delivery, waste carriage or related services provided by the Company.

1.4 Vehicle means any van or other vehicle supplied by the Company to carry out the Services.

1.5 Goods means any items, furniture, equipment, personal effects or other property that are the subject of the Services.

1.6 Premises means any property, building, room, access road, driveway or outside area from or to which the Services are provided.

1.7 Order means a confirmed booking for Services, whether agreed verbally, in writing, or through an online or third-party booking system.

2. Scope of Services

2.1 The Company provides man and van and related removal services within its operating area, including local and regional journeys starting from or delivered to addresses within and around Westminster.

2.2 The specific Services to be provided, including the number of movers, the size of vehicle, the planned dates, and any additional tasks such as packing or furniture assembly, will be agreed at the time of booking and confirmed with the Client.

2.3 The Company reserves the right to assign any part of the Services to suitable subcontractors, provided that the same standards of care and service are maintained.

3. Booking Process

3.1 All bookings are subject to availability and are only confirmed when the Company has accepted the Order and, where applicable, received any required deposit or prepayment.

3.2 When making a booking, the Client must provide accurate and complete information, including:

a. Full collection and delivery addresses and any additional stops.

b. Details of property type and floor levels at each address.

c. Information about access restrictions, including parking, loading bays, narrow roads, and time limits.

d. A clear description of the Goods, including approximate volume, quantity and any heavy, bulky or fragile items.

e. Preferred date and time of the move and any time constraints.

3.3 Any quotation or estimate provided by the Company is based on the information supplied by the Client. If that information is incomplete or inaccurate, the Company may adjust the quote or actual charges to reflect the true scope of the work.

3.4 The Client is responsible for securing any necessary permissions for parking or access at all relevant locations. Any penalties, fines or additional costs arising from inadequate permissions or restrictions may be charged to the Client.

4. Quotations and Pricing

4.1 Quotations may be based on hourly rates or fixed prices, as communicated to the Client at the time of booking.

4.2 Unless otherwise stated, quotations do not include parking fees, tolls, congestion or clean air charges, or additional access-related costs. These may be charged separately if incurred during the provision of the Services.

4.3 Quotations are valid for a limited period specified by the Company. If no period is specified, a quotation will be valid for 30 days from the date of issue, after which the Company may revise it.

4.4 The Company reserves the right to adjust prices in the event of significant changes to fuel costs, statutory charges, or other factors beyond its reasonable control. Any such changes will be communicated to the Client where possible prior to the Services being carried out.

5. Payments

5.1 Payment terms will be confirmed at the time of booking. The Company may require full or partial payment in advance, particularly for larger or longer-distance moves.

5.2 Where payment is not taken in advance, payment is due immediately upon completion of the Services, unless otherwise agreed in writing.

5.3 The Company accepts payment via methods it makes available from time to time. The Client is responsible for ensuring that payment details are valid and that sufficient funds are available.

5.4 All prices are quoted exclusive of any applicable taxes unless otherwise stated. Where taxes apply, these will be added to the invoice at the prevailing rate.

5.5 Invoices not paid when due may be subject to interest and administration charges. The Company reserves the right to withhold or cease further Services until any outstanding amounts are settled.

6. Cancellations and Amendments

6.1 If the Client wishes to cancel or amend a booking, they must notify the Company as soon as possible.

6.2 The Company may apply cancellation charges as follows, unless otherwise agreed:

a. Cancellation more than 72 hours before the agreed start time: no cancellation charge, or a refund of any deposit paid, less any non-recoverable costs.

b. Cancellation between 24 and 72 hours before the agreed start time: a reasonable cancellation fee or retention of part of any deposit to cover administrative and scheduling costs.

c. Cancellation less than 24 hours before the agreed start time or failure to provide access when the team arrives: the Company may charge up to the full quoted amount, particularly where the vehicle and crew have been allocated exclusively.

6.3 If the Client requests changes to the date, time, address, or scope of work, the Company will endeavour to accommodate them but cannot guarantee availability. Any changes may result in an adjusted quotation or additional charges.

6.4 The Company reserves the right to cancel or postpone a booking due to circumstances beyond its reasonable control, including severe weather, vehicle breakdown, staff illness, or unsafe conditions at the Premises. In such cases, the Company will seek to rearrange the Services at a mutually convenient time, and any deposits will be transferred or refunded where appropriate.

7. Client Responsibilities

7.1 The Client must ensure that:

a. The Goods are properly packed, secured and labelled, unless the Company has agreed to provide packing services.

b. All fragile or high-value items are clearly identified to the Company before loading.

c. Any items that must not be moved, such as prohibited or hazardous materials, are kept separately and clearly indicated.

d. The Premises are safe and accessible for the Companys staff and vehicles, including clear access routes and adequate lighting.

e. All Goods to be moved are ready for collection at the agreed time and that someone is present to give instructions and sign relevant documents.

7.2 The Client is responsible for the dismantling and reassembly of furniture and appliances unless the Company has agreed to provide this as part of the Services.

7.3 The Client must remove and dispose of any fixtures, fittings or waste that are not part of the agreed load prior to the arrival of the Companys team, unless specific arrangements have been made for waste collection.

8. Items Excluded from the Service

8.1 The Company will not carry:

a. Explosive, flammable, corrosive, toxic or otherwise hazardous materials.

b. Illegal items or substances.

c. Live animals or plants, unless explicitly agreed in advance.

d. Perishable goods likely to deteriorate during transit.

e. Items of exceptional value, including cash, jewellery, securities, personal documents, or irreplaceable items, unless specifically agreed and declared in writing.

8.2 If any excluded items are found among the Goods without the Companys knowledge, they may be removed or refused, and the Client may be charged for any resulting delay, disposal or damage.

9. Waste Regulations and Disposal

9.1 The Company operates in accordance with applicable waste and environmental regulations. Where the Services include removal and disposal of unwanted items, the Company will only transport waste to authorised facilities.

9.2 The Client is responsible for accurately describing any waste or items to be disposed of, including their nature and condition. The Company may refuse to remove items that appear hazardous, contaminated, or unsuitable for normal disposal routes.

9.3 Any waste-related charges will be set out separately, covering labour, transport, disposal fees and any applicable statutory charges.

9.4 Fly-tipping or unlawful disposal is strictly prohibited. The Company will not knowingly dispose of waste illegally and may refuse requests that would result in non-compliance with regulations.

10. Access, Parking and Delays

10.1 The Client must ensure suitable access for the Vehicle at all relevant locations, including arranging parking permits or reserving loading space where necessary.

10.2 Any parking fines or penalties incurred as a direct result of insufficient access, incorrect instructions or lack of permits may be charged to the Client.

10.3 The Client must inform the Company in advance of any likely delays, restrictions, lift bookings, or other factors that may affect the timing of the Services.

10.4 Waiting time or delays caused by issues outside the Companys control, such as keys not being available, paperwork delays, incomplete packing or restrictions on access, may be charged at the applicable hourly rate.

11. Liability for Loss or Damage

11.1 The Company will exercise reasonable care and skill in handling and transporting the Goods. However, the Companys liability is limited as set out in this section.

11.2 The Company is not liable for loss or damage that arises from:

a. Inadequate or improper packing by the Client.

b. The natural deterioration or fragility of items, including plants, food, or unprotected glass.

c. Pre-existing defects, wear or damage to Goods or Premises.

d. Disassembly or reassembly performed by the Client or a third party.

e. Failure by the Client to remove or secure drawers, doors or loose parts.

11.3 Any loss or damage must be reported to the Company as soon as reasonably possible and, in any event, no later than 48 hours after completion of the Services. The Client should provide details and, where possible, evidence of the issue.

11.4 Where the Company is found liable, its responsibility will be limited to a reasonable repair cost, replacement value or a proportionate refund of the fees paid for the affected part of the Services, at the Companys discretion and subject to any applicable insurance policy.

11.5 The Company will not be liable for any indirect or consequential loss, including loss of profits, loss of business, loss of opportunity, or emotional distress arising out of or in connection with the Services.

12. Time Estimates

12.1 Any time estimates provided by the Company are given in good faith but do not form a binding guarantee unless expressly stated in writing.

12.2 The Company will not be responsible for losses arising from delays caused by traffic, road closures, weather, access constraints or other factors beyond its control.

13. Insurance

13.1 The Company maintains appropriate insurance cover for its operations in line with industry practice. Details can be made available upon request.

13.2 It remains the Clients responsibility to ensure that they have adequate insurance for their Goods and Premises, especially for high-value items or where the value of the Goods exceeds standard cover.

14. Complaints

14.1 If the Client is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it can be addressed promptly.

14.2 The Company will investigate complaints in a fair and timely manner and will work with the Client to find a reasonable resolution, which may include corrective work, a goodwill gesture or a partial refund where appropriate.

15. Data Protection and Privacy

15.1 The Company may collect and process personal information necessary for the booking and provision of Services, including names, addresses and contact details.

15.2 Personal data will be used only for legitimate business purposes, such as managing bookings, processing payments, fulfilling legal obligations and improving services.

15.3 The Company will not sell or misuse personal information and will take reasonable steps to protect it from unauthorised access or disclosure.

16. Termination

16.1 The Company may suspend or terminate an Order immediately if:

a. The Client fails to pay sums due by the agreed date.

b. The Client behaves abusively, threatens staff, or creates an unsafe working environment.

c. The Company reasonably believes that continuing the work would breach the law or pose an unacceptable risk.

16.2 In the event of termination by the Company for reasons attributable to the Client, the Company may retain any deposit and charge for work already carried out, including travel and waiting time.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.

17.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided.

18. General Provisions

18.1 If any part of these Terms and Conditions is found to be invalid or unenforceable by a court or other competent authority, the remaining provisions shall continue in full force and effect.

18.2 No waiver by the Company of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach of the same or any other provision.

18.3 The Client may not assign or transfer their rights or obligations under these Terms and Conditions without the prior written consent of the Company.

18.4 These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior understandings or agreements, whether written or oral.